Booking & Cancellation Policy
We want booking with us to feel low-risk. The terms below explain confirmation, changes, cancellations and refunds. The exact figures should be confirmed against our current published policy.
Confirmation & deposit
Your booking is confirmed once you receive written confirmation and any required deposit or payment has been made. We'll always send you the full cost before you commit.
Changes to your booking
You can change your dates or room free of charge up to 7 days before arrival, subject to availability. Closer to arrival, changes may incur a fee or rate difference.
Cancellations & refunds
Cancellations made 7 or more days before arrival are fully refundable. Cancellations within 7 days of arrival may be charged up to the first night (or the deposit), and no-shows may be charged in full. Refunds are processed to your original payment method, typically within 7–10 business days.
Recovery & medical stays
For post-surgery and post-medical recovery bookings, we understand plans can change for clinical reasons. Where a stay is postponed or cancelled on documented medical grounds, we will work with you (and your hospital, case manager or insurer where relevant) to find a fair outcome.
If we have to cancel
In the rare event we must cancel or significantly change your booking, we will offer you alternative dates or a full refund.
Force majeure
Neither party is liable for failure to perform due to events beyond reasonable control (such as extreme weather, travel disruption or public-health measures); in such cases we will offer a credit or rebooking where possible.
How to cancel or change
Contact us at reservations@peoplehotels.com or call +971 58 288 3123 with your booking reference and we'll take care of it.