Privacy Policy
This policy explains what personal information Nirvana Retreat collects, how we use it, and the choices you have. We are committed to handling your data carefully and only for the purposes set out below.
Who we are
Nirvana Retreat ("we", "us") operates this website and the retreat located at Al Hadeethah Road, Al Hamraniyah, Ras Al Khaimah, United Arab Emirates. For any privacy question, contact us at reservations@peoplehotels.com.
Information we collect
Information you give us: when you make an enquiry, request information, or book a stay, we collect your name, email, phone number, requested dates, party size, programme of interest, and any notes you provide (which may include dietary or recovery requirements you choose to share).
Payment information: card payments are processed by our payment provider. We do not store full card numbers on our own systems.
Usage information: with your consent, we use cookies and similar technologies to understand how the site is used so we can improve it.
How we use your information
To respond to your enquiries and arrange, confirm and manage your stay; to process payments; to send booking confirmations and service messages; to improve our website and services; and to meet legal and regulatory obligations.
Where you share health-related information (for example, recovery needs), we use it only to plan and deliver your stay appropriately, and we treat it as sensitive.
Sharing your information
We share information only with service providers who help us operate — such as our payment processor, booking/property-management system, and email provider — and only as needed to deliver the service. We do not sell your personal information.
Where your stay is arranged through a hospital, case manager or insurer, we share information with them as necessary to coordinate your care and stay, consistent with the arrangement under which you were referred.
Cookies
We use essential cookies needed for the site to work, and — only with your consent — analytics cookies to measure and improve performance. You can accept or decline analytics cookies via the banner shown on your first visit, and change your mind at any time.
Data retention & security
We keep personal information only as long as necessary for the purposes above or as required by law, then delete or anonymise it. We apply reasonable technical and organisational measures to protect your data.
Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and may withdraw consent for analytics at any time. To exercise these rights, contact us at reservations@peoplehotels.com.
International guests
If you contact us from outside the UAE, your information may be processed in the UAE and by our service providers. We take steps to ensure your information remains protected wherever it is processed.
Changes to this policy
We may update this policy from time to time. The date above shows when it was last revised.